Your store, in your own style.
Give customers an online experience shaped around your brand, your products, and how they shop. We design and build it with you.
For independent grocers & specialty food retailers
Your grocery business, online.
Your grocery business, online.
Built around you.
We design your online store and connect it to the way your business runs—from POS and product pricing to picking, pickup, and delivery.
Helping food retailers bring their businesses online
The Grocer Box team actively supports my needs.
01 / What we do
Your online business, connectedA store your customers recognise.
A store your customers recognise.
Tools your team can work with.
Bring your storefront, store systems, and order workflow together—with Grocer Box helping you put the pieces in place.
Keep your online store connected.
Connect supported POS systems to bring product, pricing, and inventory updates into your online store and reduce duplicate work.
Make room for online orders.
Equip your team to pick and pack orders, manage pickup and delivery, and set a pace that works for your store.
02 / Made for food retail
Grocery expertiseBecause groceries don’t all
Because groceries don’t all
come in a standard box.
A cut of meat changes weight. An item needs a substitute. Saturday’s pickup slots fill up. Your online operation needs to work with those realities.
Sell by weight. Charge for what’s packed.
Support products sold by weight and adjust final charges to reflect the items your team actually picks.
Keep picking and substitutions together.
Help staff work through multiple orders, record changes, and keep picking and packing organised.
Take orders at your store’s pace.
Set pickup and delivery windows, lead times, and order limits around the capacity of your team.
Choose how orders reach customers.
Offer pickup, deliver with your own team, or use connected courier services where available.
Customer spotlight · Sanagan’s Meat LockerThe right tools for
The right tools for
the way a butcher sells.
Sanagan’s needed to sell meat online without losing revenue when a cut weighed more than the amount ordered.
Grocer Box developed a checkout using a payment hold, so final charges could reflect actual weights. Picking, substitutions, and tiered delivery helped bring the rest of the operation together.
03 / From cart to customer
The order journey
One order. A connected workflow.
See how the customer experience connects to the work inside your store.
01Shop
Your customer shops with you.
They browse your branded storefront, fill their basket, and choose an available pickup or delivery window.
Your brandPickup & delivery windows
02Pick & pack
Your team gets the order ready.
Staff pick and pack, record actual weights, and manage substitutions as part of the fulfilment workflow.
Actual weightsSubstitutions
03Hand off
Ready for pickup or delivery.
Complete the handoff using the options you’ve set up: customer pickup, your own drivers, or an available courier service.
Store pickupDelivery options
04 / Working with us
The Grocer Box teamBuilt with you.
Built with you.
Supported beyond launch.
Your store has its own way of doing things. We work with you to understand it and shape an online experience around it.
Start with how you work.
We discuss your products, existing systems, fulfilment needs, and what you want your online business to do.
Build around your operation.
We design your storefront and help set up the connections and workflows your store needs.
Have a team to turn to.
As your online business develops, work with a team that understands your store and the realities of food retail.
Connected retailLet’s connect the systems
Let’s connect the systems
behind your store.
Tell us which POS and retail tools you use. We’ll explain the supported connections, what information they share, and what your store’s setup would involve.
Let’s talk about your store
Bring more of your business online.
Tell us about your store, the systems you use, and what you’d like to improve. We’ll walk you through how Grocer Box could fit.